Comments on: Mosso (The Rackspace Cloud) http://blog.killtheradio.net/reviews/mosso-the-rackspace-cloud/ or die trying Fri, 23 Jul 2010 17:30:09 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Andrew Lyon http://blog.killtheradio.net/reviews/mosso-the-rackspace-cloud/#comment-1498 Andrew Lyon Tue, 29 Jun 2010 00:02:52 +0000 http://blog.killtheradio.net/?p=388#comment-1498 Sandra, I'm not surprised. I'd like to hear about your experiences with SiteCloud after you're with them for a while. I'm interested if their service is good. From the looks of it they're abstracting out EC2 hosting fairly cheaply...which is nice. Anyway, good luck, thanks for the comment, and let me know how it goes! Sandra, I’m not surprised. I’d like to hear about your experiences with SiteCloud after you’re with them for a while. I’m interested if their service is good. From the looks of it they’re abstracting out EC2 hosting fairly cheaply…which is nice. Anyway, good luck, thanks for the comment, and let me know how it goes!

]]> By: Sandra http://blog.killtheradio.net/reviews/mosso-the-rackspace-cloud/#comment-1497 Sandra Mon, 28 Jun 2010 23:11:56 +0000 http://blog.killtheradio.net/?p=388#comment-1497 You know, I feel the same way regarding Mosso's service. I was really excited to use them, but then they just didn't pan out to be the way it was all written to be. It was difficult for me to get up and running and the technical support didn't help much (so much for fanatical support). I started looking for other cloud providers, I ended up going with <a href="http://www.sitecloud.com" rel="nofollow">SiteCloud</a>. Up and running very easily. I'll report back if they screw me over too! For now, everything appears to be good, blog is running super fast! You know, I feel the same way regarding Mosso’s service. I was really excited to use them, but then they just didn’t pan out to be the way it was all written to be. It was difficult for me to get up and running and the technical support didn’t help much (so much for fanatical support). I started looking for other cloud providers, I ended up going with SiteCloud. Up and running very easily. I’ll report back if they screw me over too! For now, everything appears to be good, blog is running super fast!

]]> By: Andrew Lyon http://blog.killtheradio.net/reviews/mosso-the-rackspace-cloud/#comment-1389 Andrew Lyon Mon, 22 Feb 2010 19:47:40 +0000 http://blog.killtheradio.net/?p=388#comment-1389 CMT, I'd stay away from Rackspace Cloud. If you want managed dedicated servers, Rackspace has no equivalent. So far the best "cloud" service I've seen is Amazon. There is a great comparison of VPS/cloud services here: http://journal.uggedal.com/vps-performance-comparison Keep in mind, Rackspace and Amazon are the only ones that support hourly billing. CMT, I’d stay away from Rackspace Cloud. If you want managed dedicated servers, Rackspace has no equivalent.

So far the best “cloud” service I’ve seen is Amazon. There is a great comparison of VPS/cloud services here:
http://journal.uggedal.com/vps-performance-comparison

Keep in mind, Rackspace and Amazon are the only ones that support hourly billing.

]]> By: CMT http://blog.killtheradio.net/reviews/mosso-the-rackspace-cloud/#comment-1386 CMT Sat, 20 Feb 2010 01:10:14 +0000 http://blog.killtheradio.net/?p=388#comment-1386 Thanks for the info. I work for a large Pharma company and we are venturing into the cloud space just to make it easier to ramp up applications - especially where we have to work with outside companies. The cloud makes it easier for us to deploy and have outside partners connect - it is almost impossible to do this stuff in-house because of internal security issues, ... We are starting to look at all the cloud hosting vendors so this is good information. Thanks for the info. I work for a large Pharma company and we are venturing into the cloud space just to make it easier to ramp up applications – especially where we have to work with outside companies. The cloud makes it easier for us to deploy and have outside partners connect – it is almost impossible to do this stuff in-house because of internal security issues, …
We are starting to look at all the cloud hosting vendors so this is good information.

]]> By: Tweets that mention Mosso (The Rackspace Cloud) | kill the radio -- Topsy.com http://blog.killtheradio.net/reviews/mosso-the-rackspace-cloud/#comment-1365 Tweets that mention Mosso (The Rackspace Cloud) | kill the radio -- Topsy.com Sat, 06 Feb 2010 03:43:30 +0000 http://blog.killtheradio.net/?p=388#comment-1365 [...] This post was mentioned on Twitter by andrew, RS Cloud User. RS Cloud User said: @rackcloud #rackcloud http://blog.killtheradio.net/reviews/mosso-the-rackspace-cloud/ another one bites the dust [...] [...] This post was mentioned on Twitter by andrew, RS Cloud User. RS Cloud User said: @rackcloud #rackcloud http://blog.killtheradio.net/reviews/mosso-the-rackspace-cloud/ another one bites the dust [...]

]]> By: andrew http://blog.killtheradio.net/reviews/mosso-the-rackspace-cloud/#comment-1362 andrew Thu, 04 Feb 2010 16:31:55 +0000 http://blog.killtheradio.net/?p=388#comment-1362 Yeah from what I know, EC2 has had its ups and downs (mainly ups though), but because they have several datacenters it's a bit easier to spread yourself out more to prevent failures (more expensive though). I've never even heard of the DevPay feature, thanks for pointing that out. Definitely worth looking into. One thing worth mentioning is that Mosso will provide support to your resold customers, so once you sign them up you can give them a number to call and never have to deal with their hosting again. If you're big into reselling, that could be a deal-breaker, but if you have an app you want to host for your own purposes, not really a bargaining chip. Yeah from what I know, EC2 has had its ups and downs (mainly ups though), but because they have several datacenters it’s a bit easier to spread yourself out more to prevent failures (more expensive though).

I’ve never even heard of the DevPay feature, thanks for pointing that out. Definitely worth looking into. One thing worth mentioning is that Mosso will provide support to your resold customers, so once you sign them up you can give them a number to call and never have to deal with their hosting again. If you’re big into reselling, that could be a deal-breaker, but if you have an app you want to host for your own purposes, not really a bargaining chip.

]]> By: Ado http://blog.killtheradio.net/reviews/mosso-the-rackspace-cloud/#comment-1361 Ado Thu, 04 Feb 2010 08:32:26 +0000 http://blog.killtheradio.net/?p=388#comment-1361 > Wow, Ado, your story makes me feel like a > 15 year old girl who dresses as a stripper > on halloween and complains about how cold she is. LOL > Our client, as pissed off as we were about the shoddy > hosting, moved to EC2 (as you suggested). Nobody is saying that EC2 will never fail, of course. We are in uncharted waters, which is fascinating to some degree (when the degree falls below 65 F, though, the waters are not fascinating anymore). > I will say one good thing about Mosso: they make > reselling slices of your hosting really easy… http://aws.amazon.com/devpay/ > Wow, Ado, your story makes me feel like a
> 15 year old girl who dresses as a stripper
> on halloween and complains about how cold she is.

LOL

> Our client, as pissed off as we were about the shoddy
> hosting, moved to EC2 (as you suggested).

Nobody is saying that EC2 will never fail, of course.
We are in uncharted waters, which is fascinating
to some degree (when the degree falls below 65 F,
though, the waters are not fascinating anymore).

> I will say one good thing about Mosso: they make
> reselling slices of your hosting really easy…

http://aws.amazon.com/devpay/

]]> By: andrew http://blog.killtheradio.net/reviews/mosso-the-rackspace-cloud/#comment-1360 andrew Thu, 04 Feb 2010 07:47:00 +0000 http://blog.killtheradio.net/?p=388#comment-1360 Wow, Ado, your story makes me feel like a 15 year old girl who dresses as a stripper on halloween and complains about how cold she is. We had a client's production site on "the cloud" but the site was new and downtime was somewhat acceptable. Our client, as pissed off as we were about the shoddy hosting, moved to EC2 (as you suggested). I never lost a whole lot of sleep over it because our main site, http://beeets.com, is hosted on Linode. We had seriously considered putting beeets on Mosso but decided not to because it was fine on Linode and switching would just cause more pain than the $20/mo for the VPS. I'm glad we never went through with it. I will say one good thing about Mosso: they make reselling slices of your hosting really easy...but I'd have to say I really only reccommend it for smaller sites that can lose a few hours a month. Angela, thanks for the comment. There isn't a whole lot to discuss though, as we've been given many empty promises before, and are fed up with the service. Wow, Ado, your story makes me feel like a 15 year old girl who dresses as a stripper on halloween and complains about how cold she is.

We had a client’s production site on “the cloud” but the site was new and downtime was somewhat acceptable. Our client, as pissed off as we were about the shoddy hosting, moved to EC2 (as you suggested).

I never lost a whole lot of sleep over it because our main site, http://beeets.com, is hosted on Linode. We had seriously considered putting beeets on Mosso but decided not to because it was fine on Linode and switching would just cause more pain than the $20/mo for the VPS. I’m glad we never went through with it.

I will say one good thing about Mosso: they make reselling slices of your hosting really easy…but I’d have to say I really only reccommend it for smaller sites that can lose a few hours a month.

Angela, thanks for the comment. There isn’t a whole lot to discuss though, as we’ve been given many empty promises before, and are fed up with the service.

]]> By: Ado http://blog.killtheradio.net/reviews/mosso-the-rackspace-cloud/#comment-1358 Ado Thu, 04 Feb 2010 05:30:47 +0000 http://blog.killtheradio.net/?p=388#comment-1358 Andrew, I could have written this myself. So true. For what it's worth, I would advise at this point against giving them a second (more like third or forth, I think) chance at this point unless you can rapidly switch away to a backup solution in case that goes awry. Because this is what their "specific initiatives" seem to mean. First, you get frantic calls from them about how you're bringing down the system. Then, you point out to them where, perhaps, a bottleneck could be, offering to help with debugging. Not to much avail; you're being shut off because you're the problem. Then, after you've spent a sleepless frantic night trying to migrate things to one of the real cloud providers (http://aws.amazon.com/, say), and are close to done, they call you with apologies, as they experienced a device failure. Emil Sayegh himself offers profuse apologies and solemn promises to regain your trust. You are furious, but think that crap happens to everyone. And you continue on with Rackspace Cloud. Until a few weeks later they shut you off, refuse to accommodate you and never offer an explanation. Emil is nowhere to be seen. You never get past level 1 or 2 of their support who've obviously been instructed to obstruct you. It appears that they have no idea what the problem is, but cannot admit it. The problem continues for a while even though they've shut you off. You thank your favorite deity that you are pretty much done with the migration due to prior failure, and bid them goodbye. And you remember now that what Emil Sayegh's word is worth. Sorry, Angela. Andrew, I could have written this myself. So true.

For what it’s worth, I would advise at this point against
giving them a second (more like third or forth, I think)
chance at this point unless you can rapidly switch away
to a backup solution in case that goes awry.

Because this is what their “specific initiatives” seem to
mean.

First, you get frantic calls from them about how you’re
bringing down the system. Then, you point out to them where,
perhaps, a bottleneck could be, offering to help with debugging.
Not to much avail; you’re being shut off because you’re the
problem. Then, after you’ve spent a sleepless frantic night
trying to migrate things to one of the real cloud providers
(http://aws.amazon.com/, say), and are close to done, they call
you with apologies, as they experienced a device failure.
Emil Sayegh himself offers profuse apologies and solemn
promises to regain your trust. You are furious, but think
that crap happens to everyone. And you continue on with Rackspace
Cloud.

Until a few weeks later they shut you off, refuse to accommodate
you and never offer an explanation. Emil is nowhere to be seen.
You never get past level 1 or 2 of their support who’ve obviously
been instructed to obstruct you. It appears that they have no idea
what the problem is, but cannot admit it. The problem continues
for a while even though they’ve shut you off.

You thank your favorite deity that you are pretty much done with
the migration due to prior failure, and bid them goodbye.

And you remember now that what Emil Sayegh’s word is worth.

Sorry, Angela.

]]> By: Angela Bartels http://blog.killtheradio.net/reviews/mosso-the-rackspace-cloud/#comment-1357 Angela Bartels Tue, 02 Feb 2010 22:37:16 +0000 http://blog.killtheradio.net/?p=388#comment-1357 Hi Andrew, Thank you for taking the time to write out your concerns. First, let me just sincerely apologize for the poor experience you've received from the Rackspace Cloud. This is certainly not the Rackspace way. I understand your concerns with uptime and with support (or lack thereof) and there are specific initiatives we're putting in place to address both. Chris Tannery, our Support Manager, will be in contact with you to discuss further. Again, thanks for your candid feedback and feel free to contact me directly with further questions or concerns. Your feedback is essential to improving the Rackspace Cloud customer experience. Angela Bartels @rackcloud Hi Andrew,

Thank you for taking the time to write out your concerns. First, let me just sincerely apologize for the poor experience you’ve received from the Rackspace Cloud. This is certainly not the Rackspace way. I understand your concerns with uptime and with support (or lack thereof) and there are specific initiatives we’re putting in place to address both. Chris Tannery, our Support Manager, will be in contact with you to discuss further.

Again, thanks for your candid feedback and feel free to contact me directly with further questions or concerns. Your feedback is essential to improving the Rackspace Cloud customer experience.

Angela Bartels
@rackcloud

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